Returns

Our supplier is Blanka. All our inventory is stocked within their warehouse. Our partnership with Blanka allows us to reliably ship Clean Glam products worldwide. We will do our very best to achieve the highest standard in customer satisfaction. However, we do understand that life happens. So, here is a quick bit of information regarding returns.

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We do not currently accept returns

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HOWEVER, 

If there is damage with your customer order, then Blanka will refund the product.

 

If your product is damaged (e.g., cracked or broken), please reach out to us using the customer service form at the bottom of this page with necessary information and photographic evidence for investigation. We’ll do all that we can to provide the best solution depending on each situation.

 

Please be aware that it's normal for palettes to have some dusting around the outside of the pans - this is not considered damage.

 

Shipping

At Clean Glam we have built partnerships with shipping carriers in order to offer the best prices for global shipping!

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And we are PROUD to also offer EXPEDITED SHIPPING so you can elevate your beauty routine the Clean Glam way as expediently as possible!

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Please note, there are some exceptions to Blanka's worldwide shipping prices. Currently, there are increased prices associated with shipping to destinations in the list indicated with the (*) symbol. If you'd like to ship to one of these countries, you'll first need to place an order and then please reach out to us at the form at the bottom of the screen so that we can provide you a custom shipping quote for that order.

 

Africa
Algeria*

Kenya

Mauritius

Morocco*

South Africa*

Uganda*

Asia
Azerbaijan*

Bahrain*

Bangladesh*

Hong Kong*

India*

Iran*

Iraq*

Israel*

Jordan*

Kazakhstan*

Kuwait*

Kyrgyzstan*

Lao*

Lebanon*

Malaysia*

Maldives*

Mongolia*

Nepal*

Oman*

Pakistan*

Philippines*

Qatar*

Singapore*

Sri Lanka*

Tajikistan*

Turkmenistan*

Uzbekistan*

Caribbean
Antigua and Barbuda*

Barbados*

Cayman Islands*

Cuba*

Dominica*

Haiti*

Puerto Rico*

Trinidad and Tobago*

Turks and Caicos*

Europe
Albania*

Andorra*

Austria

Belarus*

Belgium

Bosnia and Herzegovina*

Bulgaria

Cyprus*

France

Georgia*

Germany

Greece

Guadeloupe*

Guernsey*

Hungary*

Ireland

Isle of Man*

Jersey*

Liechtenstein*

Lithuania*

Luxembourg*

Macedonia*

Malta*

Moldova*

Monaco*

Netherlands

Norway

Poland

Romania*

Serbia*

Slovakia*

Slovenia*

Sweden

Switzerland

United Kingdom

North America
Canada

United States

Oceania
Australia

Fiji

New Zealand

South America
Brazil*

Chile*

Colombia

French Guiana*

Venezuela*

 

1.Shipping Times

At Clean Glam, we have worked hard to find you the fastest shipping in the industry. Below are the estimated timelines for shipping:

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• North America: 3 - 5 business days

• Global: 5 - 14 business days

• Australia and New Zealand: 7 - 22 business days

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If you'd like to add expedited shipping to your order, please email us using the form at the bottom of the screen.

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2. PROCESSING TIME

Orders are processed within 3 business day(s) excluding weekends and public holidays

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Kindly be aware that when shipping internationally, occasional delays may occur, particularly with larger orders, owing to customs processes. Although infrequent, such situations are regrettably beyond our influence. We appreciate your patience as we await customs clearance to ensure the prompt delivery of your package.

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3. CANCELLATIONS

After an order is submitted, processing begins almost immediately as we grab your inventory from our warehouse and prepare it for shipment. 

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Our team at Clean Glam works around the clock to ensure our customers receive their orders quickly! If you need to edit or cancel an order, please reach out to  our partners at Blanka   Merchant Success Team using the form at the bottom of this screen as soon as possible!

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We may not be able to accommodate your request if the order has already been processed or shipped. Our team processes your orders as soon as you place them to ensure fast fulfillment.

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4. RETURNS

All sales are final, and returns are not accepted.

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Clean Glam is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you using the form at the bottom of the screen.

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